The 9-8-8 Lived Experience Engagement Model

Summary

The 9-8-8 engagement model was co-created by the Lived Experience Advisory Team and 9-8-8’s Research & Evaluation team, reflecting our sustained and relational approach to engagement. This document shares 9-8-8: Suicide Crisis Helpline’s approach to embedding lived experience at the heart of 9-8-8 service, and offers strategies you can use in your own work.