Resource Library

In 2023, Canada launched 9-8-8: Suicide Crisis Helpline to provide easy access to immediate, equitable suicide prevention support. This paper describes how the service was planned and launched, and how it is...

A guide to help crisis line responders talk with callers and texters about aspects of their identity and background, such as their race, gender or cultural beliefs. Offering practical advice, with examples,...

CAN/HSO 22006:2026 Crisis and Distress Lines is a new National Standard of Canada that has been developed in partnership with 9-8-8: Suicide Crisis Helpline at the Centre for Addiction and Mental Health (CAMH) and supported by...

Report from a study that explored the needs of crisis line responders who answer calls and texts from a diverse range of communities across Canada. The study found clear links between responders’...

This glossary gives clear, easy-to-understand definitions of key terms related to suicide prevention and crisis support, and to equity and inclusion. It helps everyone use a common language when supporting people in...

A self-reflection tool with questions for both responders and the organizations they are part of to improve care, build trust and enhance equity in crisis-line services. This tool uses “reflexivity,” a process...

The 9-8-8 engagement model was co-created by the Lived Experience Advisory Team and 9-8-8’s Research & Evaluation team, reflecting our sustained and relational approach to engagement. This document shares 9-8-8: Suicide Crisis...