Enhancing Equity on Crisis Lines: Understanding the Background, Practices and Learning Needs of Responders in Canada

Summary

Report from a study that explored the needs of crisis line responders who answer calls and texts from a diverse range of communities across Canada. The study found clear links between responders’ backgrounds, the training and resources they receive, and how prepared they feel to support people from equity-deserving populations. Participants in the study shared a desire for more equity-related training and resources and for more intentional diversity in the workforce to better reflect the communities they serve.